Privacy &
Cookie Policy

INTRODUCTION

Redset Solutions Group LLP ("We", "Us", "Our") understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of everyone who visits this website, www.redsetsolutions.co.uk (“Our Site”) and will only collect and use personal data in ways that are described here, and in a way that is consistent with Our obligations and your rights permitted by law.

Please read this Privacy and Cookie Policy carefully and ensure that you understand it. Your acceptance of this Privacy Policy is confirmed upon your first use of Our Site.

1. INFORMATION ABOUT US

Our Site is owned and operated by Redset Solutions Group LLP; a limited liability partnership registered in England under company number OC439358.
Registered address: Castle House, Castle Street, Guildford, Surrey, GU1 3UW.
VAT number: 395 6598 26
Data Protection Officer: Gisela Redman
Email address: gisela@redsetsolutions.co.uk
Telephone number: 020 3026 0700
Postal address: 2 Stonards Brow, Guildford, Surrey, GU5 0UX

2. WHAT DOES THIS POLICY COVER?

This Privacy and Cookie Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.

3. WHAT IS PERSONAL DATA?

Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) and the Data Protection Act 2018 (collectively, “the Data Protection Legislation”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’. Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.

4. WHAT ARE MY RIGHTS?

Under the Data Protection Legislation, you have the following rights, which We will always work to uphold:

  • the right to be informed about Our collection and use of your personal data. This Privacy and Cookie Policy should tell you everything you need to know, but you can always contact Us to find out more or to ask any questions using the details in Part 12
  • the right to access the personal data We hold about you. Part 11 will tell you how to do this
  • the right to have your personal data rectified if any of your personal data held by Us is inaccurate or incomplete. Please contact Us using the details in Part 12 to find out more
  • the right to be forgotten, i.e., the right to ask Us to delete or otherwise dispose of any of your personal data that We hold. Please contact Us using the details in Part 12 to find out more
  • the right to restrict (i.e., prevent) the processing of your personal data
  • the right to object to Us using your personal data for a particular purpose or purposes
  • the right to withdraw consent. This means that, if We are relying on your consent as the legal basis for using your personal data, you are free to withdraw that consent at any time
  • the right to data portability. This means that, if you have provided personal data to Us directly, We are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask Us for a copy of that personal data to re-use with another service or business in many cases
  • tights relating to automated decision-making and profiling. We do not use your personal data in this way.

For more information about Uur use of your personal data or exercising your rights as outlined above, please contact Us using the details provided in Part 12. It is important that your personal data is kept accurate and up to date. If any of the personal data We hold about you changes, please keep Us informed as long as We have that data. Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau. If you have any cause for complaint about Our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office. We would welcome the opportunity to resolve your concerns ourselves, however, so please contact Us first, using the details in Part 12.

5. WHAT PERSONAL DATA DO YOU COLLECT AND HOW?

Subject to the following, We do not collect any personal data from you. We do not place non-essential cookies on your computer or device, nor do We use any other means of data collection. For your information, the following essential cookies are used by Our website:

  • XSRF-TOKEN - Used for security reasons per Session
  • bSession - Used for system effectiveness measurement for 30 minutes
  • Hs - Used for security reasons per Session
  • SSR-caching - Used to indicate the system from which the site was rendered for 1 minute
  • svSession - Used in connection with user login for 12 months

If you send Us an email, We may collect your name, your email address, and any other information which you choose to give Us. For the purposes of the Data Protection Legislation, We are the data controller responsible for such personal data.

6. HOW DO YOU USE MY PERSONAL DATA?

If We do collect any personal data (i.e., if you contact us), it will be processed and stored securely, for no longer than is necessary due to the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the Data Protection Legislation at all times. As stated above, We do not generally collect any personal data, but if you contact Us and We obtain your personal details from your email, We may use them to respond to your email. All emails containing your personal data will be deleted no later than five (5) working days after notification and no other personal data will be retained. We will not share any of your personal data with any third parties for any purposes other than storage on an email server.

With your permission and where permitted by law, We may also use your personal data for marketing purposes, which may include contacting you by email, telephone and/or post with information and news on ourservices. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with Our obligations under the Data Protection Legislation and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt out.

7. HOW LONG WILL YOU KEEP MY PERSONAL DATA?

We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Your personal data will therefore only be kept if We require it for the purposes of conducting business with you.

8. HOW AND WHERE DO YOU STORE OR TRANSFER MY PERSONAL DATA?

We will only store your personal data in the UK. This means that it will be fully protected under the Data Protection Legislation.

9. DO YOU SHARE MY PERSONAL DATA?

We will not share any of your personal data with any third parties for any purposes, subject to the following exceptions:
a) In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if We are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.

10. CAN I WITHHOLD INFORMATION?

You may access Our Site without providing any personal data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.

11. HOW CAN I ACCESS MY PERSONAL DATA?

If you want to know what personal data We have about you, you can ask Us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”. All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 12. There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding. We will respond to your subject access request within one month of receiving it. Normally, We aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date We receive your request. You will be kept fully informed of Our progress.

12. HOW DO I CONTACT YOU?

To contact Us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details and mark “for the attention of the Data Protection Officer”:
Email address: gisela@redsetsolutions.co.uk
Telephone number: 020 3026 0700
Postal Address: 2 Stonards Brow, Guildford, Surrey, GU5 0UX.

13. CHANGES TO THIS PRIVACY AND COOKIE POLICY

We may change this Privacy Policy from time to time. This may be necessary, for example, if the law changes, or if We change Our business in a way that affects personal data protection. Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy and Cookie Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up to date. This Privacy and Cookie Policy was last updated on 22 June 2022.