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Returns & Refunds

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Welcome to the TCL ISC website.

You give your consent that you have read, understood and agreed to stick to these T&C while using this website. Please take care to go through all of them:

Acceptance of terms

While using our website, you are bound by our privacy policy and T&C. Such terms and conditions are applicable to all users, visitors and everyone who use or access our website.

Usage of our Website

We grant you a revocable, non-transferable, non-exclusive and limited license for using our site for non-commercial, personal usage. You consent not to use our site for any prohibited, illegal purpose.

User accounts

To access some features of our website, you have to sign up. You will be responsible for all your account activities and ensuring the privacy of your account information and password. You should immediately alert us in of any security breach or unauthorized usage of your account.

Intellectual Property Rights

We own all the information on our site, including software, photos, logos, graphics and text. International copyright laws cover everything. You must take our prior written consent to reproduce, distribute or create derivative works from any of our website content.

User conduct

  • Avoid using our website in a manner that could harm, disable, overload, or compromise its functionality.
  • Do not upload or distribute viruses or harmful software.
  • Avoid trying to obtain unauthorized access to any part of our website, accounts, systems, or networks.
  • Do not use any automated systems such as bots or crawlers to access our site.

Payments and Refunds

At TCL ISC, we strive to provide the best learning experience for all of our students. We understand that in some circumstances, a refund might be required. Our refund policy is designed to be clear and fair to ensure transparency for both the student and the centre.

1. Course Withdrawal before Commencement

  • If a student wishes to withdraw from a course before the first session, a full refund of the tuition fee will be provided. 
  • All requests for withdrawal must be made in writing at least 14 days before the course begins.

2. Course Withdrawal after Commencement

No refund will be provided for withdrawals made after the commencement of the course.

3. Class Cancellations by the Centre

If TCL ISC cancels a class or course due to insufficient enrolment or other unforeseen circumstances, a full refund will be issued to the affected students, including any registration fees that may have been charged.

4. Changes in Class Schedule

If there is a significant change in the class schedule (e.g., change of day, time, or location) that prevents the student from attending, they are entitled to a full refund for the remaining sessions.

5. Refund Process

  • All refund requests must be submitted in writing to the head office within 5 working days of withdrawal or cancellation.
  • Approved refunds will be processed within 14 working days of receiving the written request.
  • Refunds will be issued via the original payment method unless otherwise arranged.


6. Non-Refundable Fees

The following fees are non-refundable under any circumstances:

  • Materials or book fees (if applicable)


7. Exceptional Circumstances

In case of exceptional circumstances such as medical emergencies or relocation, it is at the discretion of our centre to offer a refund or credit for future courses. Supporting documentation may be required.

Changes to terms

We reserve the right to modify or update these terms and conditions at any time. It is your responsibility to periodically review this page for any changes. Your continued use of the website after any updates are posted constitutes your acceptance of the modified terms.

Thank you for choosing TCL ISC. We hope your experience will be valuable and enriching

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